Return Policy

At Simply Natural Apothecary, we take pride in creating high-quality, handcrafted skincare products using natural ingredients. Your satisfaction is important to us.

Returns & Replacements

We accept returns or replacements within 30 days of delivery if:

• Your order arrived damaged during shipping.

• You received the wrong item due to an error on our part.

• You didn't receive your item. 

If your order qualifies, please contact us within 30 days of receiving your package. Include your order number and photos of the damaged or incorrect item so we can quickly resolve the issue.

Non-Returnable Items

For the safety and hygiene of all our customers, we cannot accept returns or exchanges on:

• Opened or used products

• Products that have been tampered with

• Items returned due to personal preference, scent preference, or skin compatibility after use

Because our skincare products are personal care items, we are unable to restock or resell products once they have been opened.

How to Request a Return

To request a return or replacement, please contact us here:

info@simplynaturalapothecary.com

or through our Contact Page here:

https://simplynaturalapothecary.com/pages/contact

Please provide us with the following information:

• Your order number

• A brief description of the issue

• Photos of any damage or incorrect items (if applicable)

Once we review your request, we'll provide instructions for the next steps.

Refunds

If your return is approved, your refund will be issued to your original payment method after the returned item is received (if a return is required) and inspected. Depending on your payment provider, refunds may take several business days to appear on your statement.  There are no restocking fees.  

Questions?

If you have any questions about your order or our return policy, we're happy to help. Please reach out through our contact page, and we'll do our best to make things right.